Ratings & Reviews

AI-powered insights from ratings, reviews and consumer sentiment.

Analyze ratings, reviews and consumer sentiment in real time to understand product performance, consumer expectations and growth opportunities across channels.

Turn unstructured consumer feedback into clear, actionable insights.

Monitor ratings and reviews in real time, analyze sentiment trends, benchmark performance and identify growth drivers across products, categories and markets.

Ratings, Reviews, and Sentiments Benchmarking

Our dashboard allows you to take immediate action on new ratings and reviews, especially negative ones. Quickly detect and address issues related to out-of-stock items, unlisted SKUs, and stock-out SKUs to minimize potential sales losses. Stay proactive with real-time alerts to maintain a positive brand image and customer satisfaction.

Utilize AI to analyze sentiments from all reviews and trends. Break down positive and negative sentiments by topics to identify actionable areas. Categorize feedback into key areas such as packaging, product quality, or customer service to identify improvement opportunities. 

Evaluate the performance and popularity of your products over time with our detailed analysis. Track trends, monitor newly in-stock and newly listed products, and identify products facing ongoing availability challenges. Combine current insights with historical data for improved planning and forecasting, ensuring your products meet customer demands.

Our comparative analytics provide insights into how your products perform across different countries, regions, categories, brands, and retailers. Monitor review counts, new negative reviews and average ratings to compare performance and optimize your strategy for different markets. Utilize data-driven insights to stay ahead of the competition and make informed decisions.

Digital Shelf Analytics

Consumer Behavior Analytics & Automation in eCommerce Analytics